The November 2024 tech talk was presented by Zackary Downey
Abstract
In the age of AI and machine learning, technological progress often overshadows the importance of human empathy. However, building successful and ethical AI systems requires more than just advanced algorithms—it demands a deep understanding of human experience. In this talk, we’ll explore how empathy and kindness can enhance data science workflows, improve AI-driven outcomes, and foster collaboration across teams. By prioritizing human-centered design, we can create AI systems that not only drive innovation but also build trust, respect, and fairness. Join us as we discuss how leading with empathy can transform the future of AI development.
About the Presenter
Zackary Downey is a Senior Manager of Data Science at CVS Health, where he leads a team of data scientists focused on transforming pharmacy benefits management technologies. His team builds predictive models and frameworks that optimize client behaviors and improve forecasting accuracy, helping drive business outcomes for the company’s underwriters and sales staff.
With almost a decade of experience in data science and analytics, Zack has a proven track record in predictive analytics, machine learning, and product development. Before joining CVS, he was the Director of Data Science at Ursa Space Systems, where he oversaw the development of satellite image processing tools, machine learning models, and brand new products from alternative data sources, driving innovation and new ways of using satellite imagery.
Zack holds a Master’s degree in Applied Statistics and Data Science from Cornell University, and his work has consistently focused on bridging the gap between highly technical teams and business stakeholders to deliver impactful, data-driven solutions. He’s passionate about mentoring teams, fostering collaboration, and using data to solve complex problems.
